Return/Refund Request

Return/Refund Request Policy

1. No return will be accepted without an RMA request.

2. Please complete RMA request form as detailed as possible.

3. Mark the RMA request on every shipping label and package. Ship at your own cost if your shipping directly to our main office.

4. Please allow enough time for processing. The turnaround time will be one week upon receiving your package.

5. Date of arrival must be made within 7 days upon receiving.

6. For additional problem, please email returns@picturecity.ph.